I have used Accurate Auto for 5-6 years now. What I've noticed is that when I first took vehicles there the service was outstanding. However, like it is with most things now days, the longer you are a customer the less you matter. Businesses put their best foot forward when you are new to them...then over time when they feel they have you, they just quit caring how they treat their customers. Maybe it's some of the new employees... maybe that's just how it is?
My vehicle was there for 3 days which is a huge inconvenience. It wasn't even looked at until part way through day 2. That was extremely irritating...guess new customers were being put in front of it? The cost honestly this time around seemed ridiculous and I have since priced some of the repairs out with other places and I won't be back. I think I was taken advantage of. I have been out of work for 3 months...and while that isn't your problem car trouble for me was the last thing I needed...especially the price tag. To your credit it was reduced down just a little...but for what was done it just doesn't seem justifiable. I feel like it was kept longer than needed so I could be gouged on labor.
We get the vehicle back and it ran great for 1 day. The next day it's dead...won't start. Now, I have a problem with anyone charging for a diagnostic when the repairs are actually done. If that's all I did then I get it... diagnostic alone, sure charge me. But if you are diagnosing an engine then you would think battery strain or issues with it would turn up... I'm sure they did. Nevertheless, 1 day after getting it back it's dead. I call and was told you guys would tow it back ON YOU. As you should in my opinion...you know since you did a diagnostic.
An hour and a half later I'm told it's a dead battery and for about 200 bucks parts and labor...you can fix it. (Labor is really laughable for a battery swap). Well it was under warranty. The minute I told the guy I could get a new one free that's when the service stopped. I had to go there pull the battery myself, swap it, come back and put it in. When I went to get my key the guy tells me I'm being charged for the towing service. WHAT? Said if the problem was something yall did then it would be free.
Let me get this straight....did you not do a Diagnostic on the damn thing just 48 hours earlier? This would have showed up... nothing was said about the battery... or maybe the strain on it via the repairs. So, you got me for another 90 bucks. unfortunately it's the last ones you will get from me.
I have told so many people about your shop, and have taken our vehicles there for many different things, not just oil changes, so you have definitely gotten money out of me and repeat service. IMO - the least you could have done is waived the tow and at least pulled the battery and swap the new one I brought back to you. I mean I just dropped 1700 bucks in there on an 11 year old vehicle that is probably worth the same as the freaking repair.