91.0% would refer friends and family to us

5 stars Verified customer

Always GREAT services here. Love this place and glad to have found it.

5 stars Customer since 2017

Everyone was very nice and my hair looks great.

4 stars Verified customer

I have always loved Aveda colors. I'm so happy to have found the institute. Service was prompt and courteous. My service was for root touch up. Easy enough. Will be going back for sure.

Thank you, Aveda

5 stars Customer since 2015

The service and people were pleasant and nice and a good job was done.

2 stars Verified customer

I went to Aveda Institute for a brow wax, brow color and lash color. First, the receptionist couldn't find my appointment and I had to show her the email confirmation on my mobile phone. After some more typing, she said it was because I made the appointment on line but she would find a student to do the services. When I was settled in the work area, I explained again to the student what I wanted. She riffled through the drawer to find the color and said she was going to use black. Since I'm fair with blonde hair, I told her that would be too dark and I wanted a soft taupe on the eyebrows and a darker brown on the lashes. Going through the drawer again she found a light brown for the brows and a charcoal for the lashes. No taupe or darker brown. Apparently the Institute doesn't do much brow and lash coloring. The student then announced that she'd never done coloring, therefore she didn't know how to mix the color and developer. She had to get an instructor who showed her the proportions to use, how to mix and apply the color and how long to leave it on. When she was finished, she asked me to look in the mirror hanging on the wall to see if it was okay but honestly, the lighting was so poor it was hard to see so I just paid and left. When I was in my own bathroom with adequate lighting and a handheld mirror, I could see that the lashes were barely colored, especially the lower lashes. That was about three weeks ago. The color, both on the brows and lashes, has completely washed out and I'm back to relying on mascara for color.

5 stars Customer since 2011

Very satisfied with haircut!

3 stars Customer since 2016

Staff was friendly and competent. However, experience varies room student to student and. although both my facial and pedicure were satisfactory,they were not an exceptional experience.

5 stars Customer since 2017

Great experience!

2 stars Verified customer

I have been here many times before and this was my worst experience ever. My haircut turned out nothing like my picture that I showed. The girl doing my hair was late finishing for her next client so someone else came over to finish my blow dry no instructor ever came over to heck if a second or last time and not one person asked me if I liked it. Which I did and do not.

3 stars Customer since 2015

I am very happy with my hair. I arrived early for my appointment was taken back by my stylist right away. My stylist Adrianna ensured I was comfortable. Estimated completion of job 6PM. Left at 630 without my hair completely dried and an educator evaluation-was late to family dinner. I was not happy that it took 15 minutes to find product to style my hair or that my glaze was not prepared before we went back to wash my hair.

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