93.0% would refer friends and family to us

5 stars Customer since 2016

I enjoy patronizing Family Tire! There staff in New Bern are the best in the tire business in this area. Courteous and professional, as well as contentious. Once again, Christopher had came through for me when I had a short notice need to get an oil change and tire rotation. He got me in and I was out in less than an hour. On check out Ray Partridge got me out the door in a short moment. These are just two of the fine folks that work there. I continue to tell folks of the fine service that y'all provide and suggest that they try your establishment for themselves. Thanks.

5 stars Customer since 2016

I have always received great service. Everyone has always been friendly and helpful.

5 stars Customer since 2016

Road Hazard is an excellent program!!!

4 stars Customer since 2016

Very good customer service

Family Tire & Auto Service -New Bern replied:

Thank you for your business Mr. Schreiber, have a nice weekend.

Dave - Family Tire

4 stars Customer since 2016

Was told it would take two hours and it took seven.

Family Tire & Auto Service -New Bern replied:

Hi Bud,

We obviously had a miscommunication on your vehicle and I apologize for any role Family Tire played in the confusion. My understanding was that you dropped off the vehicle in the AM and our work order had a due/completion time of 3PM. At about 12PM I realized that due to circumstances in the shop we might run a little behind the 3PM time so I asked Rick to call you to see if you had a little flexibility on the time. I was told you said it was no problem and when all was said and done we had you finished up around 4PM. Again, I'm sorry if we miscommunicated or didn't meet your expectations in any way. We thought we had communicated and everyone was on the same page.

Thanks for your business!

Dave - Family Tire

5 stars Customer since 2016

I can always get an appointment when I need it. I even showed up early this time and got finished sooner. Thanks!

Family Tire & Auto Service -New Bern replied:

Hello Elizabeth, Thanks for the nice review. I'm glad we were able to meet your expectations. We appreciate your business.

Dave - Family Tire

5 stars Customer since 2016

I was pleased that they could pinpoint my car's issues and quickly get them repaired. I thought it was my tires, turns out it was my wheel bearings.

Family Tire & Auto Service -New Bern replied:

Hi Mr. Macomber,

I'm glad we were able to resolve the issues with your vehicle.

We appreciate your business and look forward to seeing you next time.

Dave - Family Tire

5 stars Customer since 2016

As always, courteous and quick service at the service desks. Follow up calls as needed for updates and repair decisions.

I trust the people at Family Tire to keep our vehicles safe and in good shape.

Family Tire & Auto Service -New Bern replied:

Thanks for the nice review Dewayne, we appreciate your business!

Dave - Family Tire

5 stars Verified customer

Everyone is very nice and helpful. Greets you when you walk in the door. They take care of you issue in a timely manner. Their waiting area is very inviting with beverages and chocolates at your disposal and freshly popped pop corn. There is a TV for your entertainment. When your service is over they call you to explain what they found, what may need to be taken care of or what they did and your bill. So far I have used their services for oil change and tire rotation and I have been very pleased.

Family Tire & Auto Service -New Bern replied:

Thank you for your business....

Happy New Year!

Dave - Family Tire

5 stars Customer since 2016

The rear tire had a screw in it and I had to go to work in 45 minutes and the staff repaired it and I was on my way

Family Tire & Auto Service -New Bern replied:

Thank you for your business Mary Grace.

Happy New Year.

Dave - Family Tire

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