These guys are knowledgable, prompt, and thorough. They told me where I had problems, and surprised me with feedback on areas that looked good and didn't need service. For example, they told me that the back brakes were worn, and the front brakes were not -- which is not common. I've tried two dealers in the area and decided I'm done with dealers. Both dealers kept reprogramming my transmission, telling me it was going to fix a shudder problem, and charging me each time. This never fixed the problem. I was charged 3 times. Just Jeeps recommended a transmission fluid change first; said this cures it most of the time. It did. Thanks!