It seemed okay, even good at the time, but at the end of experience, I received a different cut that we discussed, with the results being much shorter than I wanted. I asked for long layers but instead ended up with a bob. The bangs were too short too. The color didn't cover up all my grey. I don't know what to say. It's only been a few days, but I'm keeping my hair pinned up because I'm not happy with the overall look.