I went there for first time recently because the salon I've been going to for years closed their local location . and I will only go to an Aveda salon. My hair was long and layered and I just wanted my layers trimmed up. I was disappointed right away because I felt rushed and they didn't take much time with me to find out what I do and don't like regarding my hair. Some of my layers were trimmed at the crown but some new layers were created around the frame of my face and cut very short. My length was cut about 3 inches and bangs were cut very short. My side layers were cut way too short so I can't part it on the side anymore. I've had friends and co-workers asked what happened to my hair and I said I tried a new place...... If I do return to Ladies & Gentlemen, I will make sure whoever cuts my hair takes the time to consult with me. It will take several months for my hair to get where I want it again.