I am a new patient and this was my first visit. I scheduled the visit with the local office in Conroe to get my teeth cleaned. I took time off from my job and when I arrived I went through the typical new patient x-ray's, then a dentist looked at my teeth. At that point they basically said I was done, but I told them we weren't done, because my teeth hadn't been cleaned. The technician went to ask the dentist, and came back to say he couldn't do the work because he polishes teeth (I think he said crowns?) and I needed tartar scraped, which he wasn't qualified to do, so I would need to reschedule another visit for a day when a hygienist was on duty. I questioned him more and was told the manager would see me.
The manager, Michelle, was nice, but gave me an excuse that the person who scheduled my visit should have said something to the effect of "there are no guarantees the work you want can be done on the day scheduled". I understand this when it applies to a hygienist being out sick on the day, but she said their hygienist only works 4 days a week, but will be starting 5 days a week next week". That is unacceptable to schedule someone for a cleaning on a day you don't have a hygienist on duty, then claim there's no guarantee the work can be done. By scheduling my visit for a day when there isn't a hygienist you guarantee you CAN'T do the work I needed. I should have been told and given the chance to reschedule my visit for another day when the hygienist would be there to do the work I wanted. However, I was told I need to schedule another visit, and pay another office visit fee to get the work done (I'm sure you will also charge the insurance for another office visit). I said I didn't think it was fair that I should have to pay more money, or take more time off from work. The answer I got was that I could schedule an evening appointment, and my cost for another office visit was only $5. While that avoids me taking more time off from work it still costs me more time that shouldn't have been needed, had your staff scheduled my cleaning for a day when the hygienist works. And, while the $5 cost isn't much, it's the principal that I shouldn't have to pay more for this inconvenience. Although this visit gave you the x-ray's you wanted, it was a total waste of my time, and overcharges me and the insurance company for an extra office visit because of Lovett's screw-up. At a minimum Michelle should have offered to waive my $5 cost for the inconvenience you caused by not scheduling my work for a day when a hygienist was there to do that work.
I'll return next week for my 2nd visit, to get the work done that should have been done the first time, but I'm not happy at all. And, if I have any more problems I will change dentists.