Let me start by saying my Son is a very kind and polite child. He has problems with anxiety and although he isn't afraid of the dentist at all the newness of visiting this dentist for the first time had him a bit worried.
When he went in the nurse was having an issue getting my son to open his mouth wide enough. The nurse was very professional and nice. She tried to talk to him into opening wider, but after a couple minutes said she would let the Dentist try. That's when Dr. Steininger came over and after a very cold exchange told our son to lay back and open his mouth. He had opened his mouth partially and over 2 or 3 seconds was opening a bit wider before Dr. Emily Steininger cut him off and said "We're going to refer him to a pediatric Dentist." I was shocked that she had given up so quickly. Most Children are nervous with a new dentist and while they may not have the anxiety problem that our son has might need a little loosening up before fully trusting a new Dentist.
We were in because our Son had a broken tooth, but after asking if she could at least look at it she just replied with "he wont even open his mouth. Usually we don't see kids unless they are well behaved." All he probably need was a few soft words, but this was something the Dentist was not interested in doing. It was an unfortunate experience as it will no doubt make it tougher for us at the next Dentist, but honestly this is the first time I've had an issue so I don't expect another Dentist to act this way towards him again.