96.3% would refer friends and family to us

5 stars Verified customer

They keep my car going, no matter what. Best service in the area, hands down.

5 stars Verified customer

Excellent. As always! First time body shop customer and so happy with the results!

5 stars Verified customer

Accommodating people, polite, friendly and efficient service.

RMS Auto Care replied:

Thank you! As a local neighborhood shop, we appreciate your business and will work hard to continue to earn your confidence. Byron Rusk, Owner

5 stars Verified customer

Great customer service!

RMS Auto Care replied:

Thank you Michael! As a local neighborhood shop, we appreciate your business and will work hard to continue to earn your confidence. Byron Rusk, Owner

5 stars Verified customer

Timely, clear, correct and pleasant communication. Work done thoroughly as far as I can assess.

RMS Auto Care replied:

Thank you for the trust you have placed in us. We will continue to earn that trust.

Byron Rusk, Owner

5 stars Verified customer

As always, excellent and efficient work, superlative customer service, honest and trustworthy staff. So Ol' Bessie (194,000+ miles) had to go in for some pretty serious issues: noisy braking, stalling out, backfiring, irregular idling, white nasty-smelling smoke blowing out the exhaust. Ford systematically and correctly diagnosed the exact issues, addressed the regular maintenance stuff, and kept the repair bill as close as he could to the original estimate. Now Bessie runs clean and like new, accelerates and brakes with confidence, and gets better gas mileage: I'll never take her anywhere else. RMS, your work is worth every fair penny you charge. Thank you!

RMS Auto Care replied:

Glad we could help you keep Bessie on the road! As a local neighborhood shop, we appreciate your business and will work hard to continue to earn your confidence.

Byron Rusk, Owner

5 stars Verified customer

The best, as consistently for the past 15 or so years.

RMS Auto Care replied:

Ted, Thank you for the trust you have placed in us. We will continue to earn that trust.

Byron Rusk, Owner

4 stars Verified customer

I really enjoyed working with these guys. I am brand new to Houston and so it is always a little intimidating looking for a new place for your car and not getting talked into a whole bunch of stuff. But I got rearended and they did a beautiful job on my car. The only reason I gave 4 instead of 5 stars is because I wish I would have been kept more in the loop on timing. I had to call them almost every time to figure out when I was going to get my car back. But other than that, loved it here.

RMS Auto Care replied:

Thank you Lindsey! We appreciate your business! We'll work to improve our communications to continue to earn your confidence. Byron Rusk, Owner

1 stars Verified customer

Charged $120 to be told there's about $1,100 worth of work to be done to the car. Went to another shop to find out I just needed a new blinker bulb and the on board computer needed a reset. They also one time charge me for an alignment that they straight up didn't do. I called to complain and they offered to do it the next time I came in, but I had to fight them not to charge. I thought I had good experiences in the past here but now I think I've just been duped on everything. Never going back again.

RMS Auto Care replied:

your headlight assembly was cracked and moisture caused the bulb to blow, the new one you put in will not last long. Also we performed a test called a smoke test to confirm the emissions canister issue. The check engine light will come back on soon as well. If you can no longer trust us due to an alignment issue I apologize. I am sure the alignment was done (it doesn't make a difference, but we didn't charge you for the alignment). I wish you the best in all your affairs. Thank you for the trust you did put in us.

Ford Rusk

RMS Auto Care

Managing Partner

5 stars Verified customer

Glenn was incredibly helpful with my car's repair. If you're looking for a shop in Houston that is thorough and that you can trust, look to RMS Auto Care. I drive a Grand Cherokee and they did a sublime job. Definitely recommend.

RMS Auto Care replied:

Thank you Ryan! As a local neighborhood shop, we appreciate your business and will work hard to continue to earn your confidence. Byron Rusk, Owner

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