The work [wash and go[ done on my dog was very good. as usual. What I do not like is making an appointment online and not getting a call back on service requested. When I called to find out why I had no appointment, I had made it extra early to have the time most convenient for me. When I was given an appointment time I took it and when I went to record it on my calendar I found it was not a good time tor me. So I called and got a new appointment. I get emails to confirm, phone texts to confirm, even after I cancelled I got confirmation requests.And then I found my cancelled appointment was never cancelled. As I sit in your parking lot after I drop off my dog, I have a request for confirmation when I turn on my phone. I have requested NO texts please. We have a metal roof on our house and I have had texts arrive days after being sent and I don't use my cell phone unless I am out of the house. It is a waste of time to text me. Wouldn't it be easier on every one to do as the Doctors do and just send a reminder a couple of days ahead??? I know this is a pet peeve of mine. I just feel it is overkill.