This is my second visit to this spa since change of ownership and my third visit overall. These few visits are my only spa experiences as I can't do this often and this was for my 50th birthday. My first two visits were great, but this time it was a bit different. I wish I was told at the time of my booking a large group was booked just before or at the same time. I was looking forward to relaxing in the spa but it was so full there was no room and the ladies were loud. The sauna was out of order. So after 5 minutes in the spa, I left to the solarium room only to find it packed and the group right behind me. The services were good although the massage was mediocre this time in comparison to prior visits. The pedicare was good and the facial was great. I had to wait for a shower and for a hair dryer and stuff was left everywhere and I thought the area should have been tended to better. I think it was just timing though and next time I'll know to ask. If you're looking to relax and escape, a crowd is not what you want while there. I'm still giving it a good rating because the set up is nice and overall the services are good.