86.2% would refer friends and family to us

5 stars Verified customer

This is a great office that is clean however it just seems as it takes a long time for a visit, especially when it's a small child.

5 stars Verified customer

Great service with effective solutions and recommendations concerning my child's needs.

5 stars Verified customer

Excellent care and wonderful experience. Physicians and staff are fantastic and really put me at ease. Daniel was a tremendous help as I picked out my first pair of glasses. I recommend Thomas Eye Group without hesitation.

4 stars Verified customer

I must say that Dr. Carlisle restored my faith in your practice. My last couple of experiences with Dr. Brown have been less than satisfactory. Dr. Carlisle was very caring and took time to explain and answer my questions. Thank you Dr. Carlisle.

5 stars Verified customer

I am very happy with Dr. Carlisle.

3 stars Verified customer

I had to wait close to an hour before I was called back....about 40 minutes after my official appointment time. The staff was not particularly friendly (except for the checkout lady who was very kind). For a place that serves children, I would have thought the staff would have been more welcoming.

2 stars Verified customer

The staff is always friendly and helpful. However the long wait times are extremely frustrating, especially when in reguard to children's appointments. In our previous experiences there have been long wait times so I was sure to arrive as early within reason as possible. Our appointment was scheduled for 10am and we were not brought back for initial screening until 10:30. Then we had to wait the 20minutes for the dilation drops to become effective. After we were taken back for screening it was another ten minutes before we were taken into our exam room, then it was another ten minutes before we saw the doctor for roughly five minutes. I understand that your efforts are to assist as many patients as possible, but if the quantity is causing a suffering of care it may be as helpful as it appears. We are grateful for the wonderful people we encounter at your facility, it would just be nice for our time to be a bit more respected. - Anne Antognazzi, Claire's Mom

3 stars Verified customer

I came here for my first eye exam in a while. I don't know if the office was busier than usual or something, but my appointment took 2 hours. I kept getting called into a room and then getting put back in the waiting room. Now, I can understand that it takes time for eyes to dilate, but this was ridiculous. I feel like a lot of people just walked in for an appointment and there wasn't enough staff. No one really explained why I had to keep waiting in the waiting room and it was confusing. The only reason the rating isn't lower is because most of the staff here are pretty friendly.

5 stars Verified customer

Quick and efficient.

5 stars Verified customer

Boys received excellent instruction in how to wear contacts. Well done!

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