98.3% would refer friends and family to us

5 stars Customer since 2015

They are quick and efficient and provided very friendly customer service. Make sure you bring your own pair of dark sunglasses if you get your eyes dilated. Their plastic shades are hilarious to say the least;)

5 stars Verified customer

All of you make it fun and safe. I would recommend Advanced Eye to everyone. And I do. Thank you for all the fantastic care, and answering all of our questions.

Roxanne & Randy Burke

5 stars Verified customer

Friendly, prompt and courteous.

5 stars Verified customer

I appreciate how patient and professional everyone at Advanced Eye Care of Covington is. Their selection of frames is huge. I would recommend them to anyone needing an eye professional.

3 stars Verified customer

Staff was friendly and helpful. Eye Dr was a fill in and he was great with my 2 girls. My biggest complaint was the parent experience. The rooms are not set up well to accommodate anyone but the Dr and patient in the room. I had to sit in a cramped folding chair wedged between the counter and wall while my kids got their eye exams. The kid not getting an exam had to sit on the floor and try to stay out of the way. It was almost as if even having a chair for a parent to sit in was an afterthought. The eye-wear specialist was amazing with my 2 girls and she alone is reason to come here. She made it fun for my kiddo to get her first pair of glasses. Sadly, we will not be coming back because with 2 kids getting exams, there needs to be space for extra people to sit comfortably in the exam rooms.

5 stars Verified customer

Everyone is very nice here!

5 stars Verified customer

Always a great experience!

5 stars Verified customer

My family and I use Advanced Eye Care and they have always been extremely helpful and courteous towards me whenever I needed eyeglass adjustments or any assistance whatsoever. The only minor glitch that I may report is when Dr did my exam, he said my prescription would slightly change and then the tech or assistant said that the prescription wasn't going to change or had not changed, it confused me a bit. I'm expecting a slightly changed prescription..

5 stars Verified customer

Although the entire staff is excellent, I really do business with your firm due to a "Gem" in your organization. That "Gem" is "April". She represents your firm in a professional manner. Her follow up is excellent. She is polite, friendly and takes great pride in her work. When I call, she knows me by name and knows all the history without having to look into the file. Your firm is very lucky to have her. I am more than confident she could be hired on the spot by any other eye care company. Without question, she should be recognized and rewarded. It has been my sincere pleasure to send this simple feedback to you. When training other employees, I suggest using April as your example. From a customer perspective, this "GEM" deserves any and all recognition. Way to go "April". Customer - Barry La Freniere

5 stars Verified customer

Best eye service I've ever received and I've really been struggling with my eyes. I've been to several eye doctors in the last few years and Dr. Hollenbeck was by far the best. I'm in the process of ordering frames so I'm really hopeful that this prescription will work for me. I was impressed by the high level of technology and loved it that they didn't have to dilate my eyes, The minute I walked in the door to the minute I left, all staff was friendly, efficient and professional. My husband had encouraged me for year to go to this place. I don't know why I waited so long! Its so encouraging to know that this level of professionalism and service not only exists, but exists in Covington!

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