Our cat went in for a cleaning. He was well taken care of. Before the cleaning, I was told he needed a $25 pre-cleaning consultation. During that consultation, I was asked questions about Curley, and answered them which resulted in the Dr talking with me about those things and giving him the once-over. When I went to pay - it was $45. When I questioned it, they said, yes, the pre cleaning is $25, but the doctor went over other things with you. Had I known they would charge me for answering open ended questions, and talking about his general cat-ness, I would not have said anything.
When he went in for his cleaning, he came out fine. He was in a good mood, so they must have taken really good care of him while he was in the office. I was not there to see. Curley (my cat) gets very moody if something is not the way he likes it, so I know they were good to him. I like the office staff too. Very friendly.