From the moment I walked in the door, I was greeted by pleasant, professional people and invited to help myself to snacks and drinks. The next pleasant surprise was A welcome card and gift. I enjoyed entering my information into the computer. The professional care I received was stellar. Just when I thought this was the end , I received 3 warm cookies for My grandson, husband and me. I almost forgot to mention the hot wax soak for my hands . What a treat! This was unparalleled service, professionalism, and pleasant surprises.