This location is absolutely horrible. The girls at the front desk are rude and have no clue what they are doing. I booked an appointment and had to cancel, which I did well in advance (over 24 hour notice) and they still charged me as a no show. I called when I noticed my card was charged and the girl told me the charge a fee for no shows with no cancellation. I told her who I talked to before to cancel with and told her to check my notes. She persisted I never called and she would not check the notes. Finally, someone checked and saw I did cancel so I was told I would be refunded (guess what, still never refunded). I rescheduled my appointment for a full set and when I came in they cancelled on me telling me they didn't have time. They could only do a partial! What??? I get punished for cancelling well over 24 hours in advance but they can just cancel on you when you walk in for an appointment?? I told them I wanted to cancel my membership and they told me it's a $50 fee to cancel. Something they don't tell you when you sign up and they rush you to sign the papers you don't even get to read them. At this point I was furious and asked for the manager. The girl told me they don't know who the manager is. Another girl chimed in, "we don't have a manager ". Ok then, who's the owner? They didn't know that either. They make their own rules and treat their customers horribly. I have switched to the Voss location where the girls are nicer and educated in their job, the rooms are clean and the eyelashes actually are amazing.