72.5% would refer friends and family to us

1 stars Customer since 2015

I filed a formal complaint with the BBB. I also asked my bank to block Amazing Lash so you can no longer take money from me without providing lashes. I was a customer for over two years. A faithful cusomer who never missed a monthly appointment. I was a member for 16 months. There was never a problem with Amazing Lash getting paid. The first time I had a problem, I was not treated like a loyal customer. I was treated like a nuisance.

1 stars Customer since 2016

I will never recommend this location I got ripped off bad all I needed was a refill on one eye I paid 120 I was in & out in 30 min the Asian girl I think by the name mellisa straight took my money They fell off by the end of that same day

1 stars Verified customer

This location is absolutely horrible. The girls at the front desk are rude and have no clue what they are doing. I booked an appointment and had to cancel, which I did well in advance (over 24 hour notice) and they still charged me as a no show. I called when I noticed my card was charged and the girl told me the charge a fee for no shows with no cancellation. I told her who I talked to before to cancel with and told her to check my notes. She persisted I never called and she would not check the notes. Finally, someone checked and saw I did cancel so I was told I would be refunded (guess what, still never refunded). I rescheduled my appointment for a full set and when I came in they cancelled on me telling me they didn't have time. They could only do a partial! What??? I get punished for cancelling well over 24 hours in advance but they can just cancel on you when you walk in for an appointment?? I told them I wanted to cancel my membership and they told me it's a $50 fee to cancel. Something they don't tell you when you sign up and they rush you to sign the papers you don't even get to read them. At this point I was furious and asked for the manager. The girl told me they don't know who the manager is. Another girl chimed in, "we don't have a manager ". Ok then, who's the owner? They didn't know that either. They make their own rules and treat their customers horribly. I have switched to the Voss location where the girls are nicer and educated in their job, the rooms are clean and the eyelashes actually are amazing.

5 stars Customer since 2016

Anh is amazing.

3 stars Customer since 2015

i didnt get the tech name but ive been going for quite some time and this last one i did not like she must have pulled my real lashes 10 times and then after there was alot stuck to my bottom lashes and pulled on those also i came out of there with my eyes hurting.

5 stars Customer since 2015

Service was outstanding and Tina did a fantastic job on my lashes!!!

5 stars Verified customer

Checked in and right away my eyelash tech started with me.

Eyelash tech did a great job.

1 stars Customer since 2016

Very unprofessional "stylists" and poor management. I emailed the manager and never got a response after a horrible experience in the salon. I've since cancelled my membership.

3 stars Verified customer

Due to traffic, I was late over the usual 15 minutes. The location is aware that people have been running late for the past 2 days yet they are still making people sign a waiver that they will only get the remaining time left to get their lashes done. This is so not right. They should have gave others a courtesy call and let them know that their is a lot of traffic in the area due to construction for the past few days.

1 stars Customer since 2016

I've been using amazing lash for over a year. Yesterday was my first time going to the heights location and I must say that I was very disappointed. I specifically asked the stylist for a thinner lash in hopes of my lashes lasting longer but the request was immediately shut down. She said it was not a good idea. Once the stylist started I immidiately felt severe burning and expressed my discomfort. She was on her phone on a personal call and kept telling me "it's ok it's just allergies" I explained to her that I had never experienced this type of burning in the past but once again that Was disregarded. When I left out of there my eyes were blood shot red, watery, and burning. Again, i had a horrible experience!

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