My husband and I were extremely disappointed with the cleaning that we received from the new hygienist. We have always had great cleanings at this office and this is the worst cleaning that we have ever had. To start off, a panoramic x-ray was taken which was never done before without even checking to make sure that our insurance covered it. In addition to that, 6 other x-rays were taken. I don't know why the x-rays were taken because no one looked at or explained the x-rays to either of us. The hygienist did not clean our teeth well. Usually, the prior hygienist cleaned around each tooth and took a good amount of time removing stains. This was not the case. We were both left with stains that in prior cleanings were mostly removed. She didn't even try to get them off. She constantly talked and asked personal questions during the entire process. It is extremely hard to answer questions when you have a wad of saliva in the back of your mouth, because she never sucked it up, or the hygienist's hand in your mouth. There needs to be less talking and more concentrating on cleaning. At one point, she put the instruments down, and I thought she was finished. I said, "Is that it? It usually takes much longer to clean my teeth." She picked up the instruments and did some more scrapping but only because I said something. I have my teeth cleaned every three months and my insurance does not cover all the cost. I do not plan on continuing to pay for a cleaning as bad as this. We will be looking to change dentists.