79.2% would refer friends and family to us

3 stars Customer since 2017

a three week wait for a crown is unacceptable

4 stars Verified customer

Dental hygienist was nice polite and knowledgeable. But the dentist never reviewed his work or checked for mouth cancers. Never checked for gum problems. But the appointment was on time and quick and painless.

American Dental Solutions of Lititz replied:

Thank you for your feedback. We would be happy to look into your recent exam and have our clinical team call to discuss any questions you may have. We cannot view your contact information from this review platform. Please contact us by emailing info@americandentalsolutions.net. We are happy to help you. Thank you! - AmDent Management Team

5 stars Customer since 2012

Russel did an excellent job.

American Dental Solutions of Lititz replied:

We will be sure to share your great experience with our hygienist Rus. We are happy to hear this! Thank you, Valerie! - AmDent Management Team

4 stars Customer since 2011

Dental Tech was very nice and friendly and helpful.

American Dental Solutions of Lititz replied:

Wonderful to hear! Keep Smiling! - AmDent Management Team

5 stars Verified customer

Nice dental hygienist

American Dental Solutions of Lititz replied:

Thank you! We will be sure to share your kind words with our Hygiene team! - AmDent Management Team

2 stars Customer since 2017

A 3 week wait for a crown is unacceptable. Cutting the number of days in Litizt is not a good move.

American Dental Solutions of Lititz replied:

Thank you for reviewing our practice. Please note, we do have 13 convenient locations and if the hours of our Lititz location do not work for your schedule, we are happy to accommodate you in any of our other offices. In Lancaster county, we also have a location at 221 Roherstown Road, Lancaster, PA 17601. All of our crowns are made in house in our dental lab. The typical turn around time for our crowns is 3 weeks however a rush is possible. We would be happy to discuss these options with you directly. Please contact us at your convenience at 717-627-0303. Thank you. - AmDent Management Team

1 stars Customer since 2013

Today, I checked in 15 minutes early for my 3pm appointment at the Lancaster location. A few more people check in after me. Time went by and I am patiently waiting, only to see the others that had checked in AFTER me, get called back before me. At first, it didn’t bother me. Then 40 MINUTES pass and I had enough. Megan, quality control manager, apologized to me, but clearly saw that I was scheduled. Why did the person before her, Angie, tell me that she was going to let some one else know that I was in, but did not allow me to get seen before every one else that came in after me? If every one knows how to schedule an appointment, call me to remind me of my appointment, text message me my appointment, email me my appointment, and I arrive 15 minutes early.... THEN WHY CAN’T THE STAFF KNOW THAT WHEN THE PATIENT/CLIENT IS PHYSICALLY THERE IN THE OFFICE, KNOW THAT THEY ARE IMPORTANT JUST AS MUCH AS AMERICAL DENTAL MADE ME FEEL BEFORE I EVEN SHOWED UP? American dental never fails to disappoint me with their disorganized business. I have been coming for years and even drove distances to be with my Orthodonist. American dental is lacking the appreciation of their patients. I am also going to assume that these surveys will not benefit me or American dental since the staff does not know how to communicate with one another to satisfy their patients. The next time I am in and if timing is off, I will go to the owner to know how unsatified I am after being a patient for years.

American Dental Solutions of Lititz replied:

Thank you for contacting us Joann. We appreciate your patience while you waited longer than anticipated for your scheduled appointment. We appreciate you sharing your feedback with us. A management team member has emailed you on 4/18 in response to your most recent visit. We appreciate you giving us the opportunity to correct the wait time issue. Thank you! - AmDent Management Team

5 stars Customer since 2017

My experience was great. Russ is a terrific hygentist & did an excellent job. They are very professional & my wait time was less than 5 minutes.

American Dental Solutions of Lititz replied:

We are so happy to hear of your great experience with Russ and our Lititz time! Wonderful! -AmDent Management Team

5 stars Customer since 2018

Got in quickly, procedures were explained well, friendly staff.

4 stars Verified customer

Very professional staff.

Office is disgustingly dirty. Bathroom looks like it wasn't cleaned in months. Office very dusty and floors very dirty.

American Dental Solutions of Lititz replied:

Thank you for bringing this to our attention. Our offices are cleaned daily however we will be sure to alert all staff of the items you have stated and all will be addressed promptly. Thank you. - AmDent Management Team

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