I've used Arrowhead for the last 2-3 years for my cat and dog. My first impression was based off of Stephanie who typically is who I end up talking to on the phone. She provides great service each time we have questions and need to set up appointments. I was very appreciative of her follow ups with me to make sure i was able to get the appt. times we needes. The techs and the vet are always helpful and nice. It was almost a little overwhelming the first time we visited because the vet does share so much important information, but it was nice because it didn't feel like a revolving door where they just want you in and out.
Overall, I am a happy customer!