I would follow my hairdresser to the ends of the earth ..... so "excellent" in this department. You are a very clean establishment, and that of course is appreciated dearly. My only problem: You folks need to provide a washing station that handles shorter guests so much better than what you have in place. Your basins are painful, being way too high for me, and any children you shampoo. It actually hurts my neck, and Jessica has to wash my hair too quickly. She puts padding down, but I am at a unique strain to keep the water from going down my back. Please consider providing either a step stool or another lowered washing station, as I am sure children would benefit by this also. Please read the article about a man having lost his life getting shampooed as the basin height pinched his neck and nerves just so, yipes.