I had a very positive first experience, everyone was very attentive and friendly. My stylist was Erin- she seemed very knowledgable and took time to evaluate my type of hair and took great care in cutting and styling it correctly. Also gave me the ensurance that if I run into any difficulty or 'problem area' when styling my hair myself, I could return to get it fixed at any time! She has a very gentle touch which is so relaxing! I am definately returning and taking my 11yr old daughter with me!