95.2% would refer friends and family to us

5 stars Customer since 2008

I always enjoy my time there and always walk out with amazing hair!

5 stars Verified customer

Always great!

5 stars Customer since 2011

The Salon is very clean, recently remodeled and best of all, the stylist who cut my hair (Tanya) is very personable, knowledgeable, on time and gave me the best haircut I have had in years! Highly recommended.

5 stars Customer since 2015

A suggesrion...maybe have a little area or couch for kids to sit on....a lot of children their that don't have appointments with their parents so clients that had appointments like getting hair colored had no where to sit while waiting for their hair color to set. Just a suggestion...

5 stars Verified customer

Great cut. Great experience!

2 stars Customer since 2012

I used to go to the Atelier on Santana Row. I found that salon relaxing and a bit of a luxury. Not so at this location.

The Facility:

* The Atelier eucalyptus aroma greets you as you climb the stairs (good- signals relaxation).

* The salon itself is neat and stylish.

* The ladies room was a mess, with trash overflowing the can, balled up seat liners on the toilet, and had a smell of gym socks.

* The music in the salon was some kind of dance/techno mix. The throbbing beat had me looking around for a strobe light.

* The salon acoustics are horrible; loud and echo-y. I have a sound meter app on my phone. At one point, I measured the sound level while there were two 'artists', two other clients and me in the room. When the hairdryers were not running, it was 85 decibels. The OSHA permissible exposure limit is 90. This is loud!

The Service:

* I love my 'artist' Lindsay. She does a great job on my color, cut and styling. She has always made good product recommendations that keep my hair looking good and healthy. She gets 5 stars!

* No hand massages at this location.

* There was a customer in while I was there who was getting a do-over because he wasn't happy with the results of a previous service, and he commanded the attention of a majority of the staff while I was there. As a result, my appointment that should have lasted 2 hours took almost 3. If this had happened at a restaurant, they would have comp'd the meals or the drinks, but the reward for my patience was getting home after 9pm having paid the full price for the service.

This last bit annoys me, but I expect it was a one-off. If I go back and the place is that loud and the restroom is dirty, I won't return again. For these rates, I expect a relaxing, refreshing experience.

5 stars Customer since 2009

Absolutely amazing job. THank you. My event went swimmingly.

5 stars Customer since 2017

I had a high quality high value barber experience yesterday. I left with a spring in my step and a bounce in my hair.

Tanya is experienced and creative. I made my return appointment as I left.

Great job!

4 stars Verified customer

Very nice setting. Enjoyed being swiveled in the chair like an amusement ride. 35 minutes of awkward silence. Haircut is pretty good.

5 stars Verified customer

Tanya gave me a great cut. She was no nonsense and not a lot of talk, which is what I prefer. She gave me exactly what I asked for, but made it stylish. I'll be reserving an appointment with her again in the future.

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