Staff friendly, but kept getting put on hold and hung up on when calling the hospital. Had trouble with two of my three cats that I boarded. Not able to handle Katie. Got out of her cage and ran behind wall of cages, falling down behind them. Nothing happened but it could have been a bad situation. Also, none of the techs seemed confident enough to handle the two Tabby girls to give them a flea bath as I had requested. Disappointing. First time I have ever had a problem with any of my kitties getting loose or acting out?
On the PRO side, it is great to have a convenient vet that can board, provide vet services and groom! Reasonably priced and nice facility.
We appreciate your feedback and are grateful there was an open line of communication during their stay, so that we were able to keep you informed on their visit and comfort. At times, when cats become stressed, due to change in their environment, they can become more erratic than usual. Certainly we would not want to exacerbate this and cause undue stress on any kitty, or risk a potential injury, by bathing them. We are happy we were able to offer an alternative to a flea bath by administering an oral flea control that will be more effective and longer lasting. Thank you again for trusting our doctors and staff to provide the best for your pets.