The student, Luke, who we (my daughter and myself) worked with was wonderful. The technician who performed the OCT scans and photographs of Amelia's retinas was also easy to work with a very professional.
However, when Dr.Lyon entered the room toward the end of our visit, the professional atmosphere of mutual respect changed. Dr. Lyon was visibly agitated and somewhat confrontational and, incidentally, apparently clueless about our extensive work with him several years ago. I left the appointment feeling frustrated.
To be fair, there is more to the story. After my youngest daughter's appointment had concluded, I went to check in with our oldest (our 15 year old daughter who had her appointment simultaneously). There, I was questioned extensively, again, about our unusual history and asked to repeat, once again, the many details that always go along with it. We have been going to Atwater 10 years or more! Every time we come in for our annual exams this same dreaded process starts all over again. It is frustrating and exhausting for my children and myself. Is it too much to ask that the place we rely on for our eye care needs actually remember us and create an atmosphere that is much more welcoming??
I would love to talk to someone more about this. Perhaps Dr. Pence?
Thank you for taking the time to read and I look forward to hear back.