94.5% would refer friends and family to us

5 stars Verified customer

I have a long standing relationship with Sofie as my nail care professional. She is up to date with the latest techniques and products. I am always appreciative of her attention to detail.

2 stars Verified customer

I had a hair/highlights appointment. I was disappointed that I had to wait over 20 minutes after shampoo for my hair cut and style. I saw stylist just begin to color another client when I was done with my shampoo. I understand that stylists have overlapping appointments. I think a stylist should not start to color /process another client if she has a client in shampoo.

5 stars Customer since 2009

Love my Kim who’s been doing my hair there for years .. Had a facial by Vicki that was most awesome .. highly recommend Avalon!!

Sincerely ,

Deb Stein

5 stars Customer since 2018

Amy was extremely pleasant to talk with while she was performing a service to me. She was very professional and very informative regarding my service.

1 stars Verified customer

I wanted to share with you the poor experience that I had at your salon this evening, as your Manager did not seem the least bit interested in hearing any of it.

I have been going here for a year. I had a 5:30 haircut with Elizabeth which I made 1-2 weeks ago. I called to tell them I was running 10 minutes late and was advised I would likely not get a style/blow dry. I said that was fine. At approximately 5:45, I am pulling in the Parking lot and your manager calls to cancel my appointment due to being 15 minutes late. Apparently, only 45 minutes are allotted for shampoo/Master Stylist cut/Style ($65). I did protest and was annoyed that Elizabeth could not fit me in- a good client who is never late. So I also offered to forego the shampoo for a wet/spray. She is able to do the cut without shampooing and style. I am then charged $65 upon checkout. Absolutely appalled, I take issue with it and am given merely 15% off by your manager, after telling her that I will not be returning. She seems much less interested in that fact than in remaining completely stoic and refusing to recognize why I am displeased. Basically, I got screwed and am getting screwed again which is what I ended up telling her. Rather than having my appt. cancelled altogether, whereby your salon would have received $0, I compromised and agreed to less to be serviced, and then am still charged for the full $65 service. Serious customer service training is needed. It’s not about the money, it’s the improper handling of the entire situation and principle of the matter.

Therefore, I thought you may be interested in how your manager is handling customer issues and complaints. Also, customers are being scheduled too tightly; there is little margin for error and when there is some concession needed, customers are left feeling like a number in a high volume/high efficiency operation. Not a pleasant experience nor one that welcomes repeat, loyal customers.

5 stars Verified customer

Great customer service and excellent quality ! A comsistently wonderful spa with a great professional team

5 stars Customer since 2015

Micki is awesome!

5 stars Customer since 2017

I’ve been coming here for almost 2 years why it’s because of the greeting and service. Dina is amazing her massages are so beneficial to my well being.

5 stars Customer since 2013

I always look forward to my Avalon visits. The friendly and peaceful atmosphere adds to the pampering services I enjoy.

5 stars Verified customer

Always a great experience. Everyone was attentive and accommodating. Came away with a great look and feeling fabulous!