94.0% would refer friends and family to us

5 stars Customer since 2014

Greta (my daughter) had a great experience with her cut.

4 stars Verified customer

Sylvia did a great job on my pedicure!

1 stars Customer since 2017

Corrine was great! Her skills are excellent and she is a doll to work with!

3 stars Verified customer

The price I paid for the pedicure was high. I do not mind paying that much but it seemed very rushed. If I'm going to spend 55$ plus tip I do not want a 30 min pedicure.

5 stars Customer since 2012

Christine is a gift! And, everyone was amazingly welcoming and attentive to my new international rescue dog.

5 stars Verified customer

Dina gave the most relaxing massage. I actually fell asleep for the first time in 23 years of recieving professional massages. Kudos to Dina!

5 stars Customer since 2001

great pedicure, nice atmosphere and on time

2 stars Verified customer

I would have rated higher - say 3 - if the personnel behaved more in a professional manner. What do I mean? When a customer - either current or potential - is either checking in or out, they should be your focus. Not conversations between staff about who did or who said. I should not have to tell you to stop and take care of the client. Personnel or Personal conversations about staff or clients SHOULD NOT EVER be in view of or in front of a client or customer.

If there is a concern or issue with a stylist's schedule that needs to be addressed -- you don't have that conversation with the stylist WHILE WORKING WITH A CLIENT --- This is demeaning and disrespectful to not only the stylist but the client. Changing a schedule to meet what appears to be shortening of client's time to jam more clients in for more money to the company is just so wrong on many fronts, Why cut my time to add (or so envisioned) money to the bottom line ... I think not. If the stylist needs more time, adjust to the request. Otherwise the clients won't make any future appointments. Respect the stylist and what they feel is best for the client ... or you'll be losing more customers.

Your lack of professionalism is disturbing and rude. I felt as though my appointment or future appointments or my experience were not the focus... need some serious personnel training on ethics and professional behavior in the office/shop.

Avalon Salon Spa replied:

As the owner of Avalon, I appreciate your feedback and I couldn't agree with you more. If you could share more details, it will allow me to correct needed behaviors. Please call (847) 726-8855, and ask to speak with Bonnie Conte. If I am not in the office, your message will go to my private voicemail and I will get back with you shortly. I value your time, thank you!

5 stars Customer since 2002

Elizabeth is a very professional stylist and a very caring person. This quality in a person relaxes the environment And also gives you a more positive experience.

5 stars Customer since 2011

Excellent cut / color by a very talented stylist - Christine!

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