I would have rated higher - say 3 - if the personnel behaved more in a professional manner. What do I mean? When a customer - either current or potential - is either checking in or out, they should be your focus. Not conversations between staff about who did or who said. I should not have to tell you to stop and take care of the client. Personnel or Personal conversations about staff or clients SHOULD NOT EVER be in view of or in front of a client or customer.
If there is a concern or issue with a stylist's schedule that needs to be addressed -- you don't have that conversation with the stylist WHILE WORKING WITH A CLIENT --- This is demeaning and disrespectful to not only the stylist but the client. Changing a schedule to meet what appears to be shortening of client's time to jam more clients in for more money to the company is just so wrong on many fronts, Why cut my time to add (or so envisioned) money to the bottom line ... I think not. If the stylist needs more time, adjust to the request. Otherwise the clients won't make any future appointments. Respect the stylist and what they feel is best for the client ... or you'll be losing more customers.
Your lack of professionalism is disturbing and rude. I felt as though my appointment or future appointments or my experience were not the focus... need some serious personnel training on ethics and professional behavior in the office/shop.