My issue was not with my student; it was with a different student and the instructor who "helped" me to finally be seated for my appointment. My student called for me, and another person got up. I would have said something then, but I have a common name, so I thought nothing of it. Afterward, another student called for her. No one got up. I figured out what had happened, and tried to tell the student that her customer had taken my spot. The student looked mystified. She returned a minute later and called again for her, with no one new in the seating area, and looked at me as though I might suddenly have morphed into her client. I told her to look in the salon section. I also told an instructor who came along what had happened. She went to the front office and let them know, but all she needed to do was to find my student. The other student reappeared, and when I told her to have her client called on the loud speaker, she just smiled as though I had some bolts loose. The next new customer was called. I went to find the instructor who was "helping" me to tell her that people who had arrived after me were now being called. She assured me they were looking into it. I waited longer. Finally a sweet-faced girl came and told me there had been a misunderstanding, and that the other client had thought she'd heard her own name. I was livid by this time. I had told her student as much, and the instructor as well, but NO ONE LISTENED! I was delayed 10 minutes, which may not be much, but it was unnecessary. Aveda staff and students need to listen better to customers.