80.0% would refer friends and family to us

5 stars Verified customer

Nicely done.

1 stars Verified customer

I have been an Aveda Institute customer since they came to San Antonio at The Pearl many years ago. They have been through several owners but always maintained a high level of customer service, until this most recent change of ownership. I recently had my hair colored and when I got home noticed that the color had not covered my gray well on part of my head. In the past, Aveda would have re-done the color but their new policy is NOT to offer to re-do any mistakes by a student because they are "students". Yet, they significantly increased the prices on their services. I was told that perhaps my gray was resistant & that was why it didn't cover well. Why then did it cover perfectly well on the top of my head and not the bottom half?

5 stars Verified customer

Excellent attention by the Instructors. Don't forget this is a school so be prepared to be there longer than you would at your regular stylist.

1 stars Verified customer

The students are great if you can get in, but the people at the front desk make it impossible to schedule an appointment. Hair needs to be tended to every few weeks not when they decide to allow you to schedule. Biggest complaint is always booked and when you finally get an appointment so many students with no guests. Get a manager up front and some skilled front desk personnel. I know it's a school but at least try to run it like a business.

5 stars Customer since 2017

The service received from Kineta was amazing! And her instructor was wonderful as well. Everybody I met was very pleasant and I could tell they love to do what they do. It was a great experience to go in there. My expectations were exceeded without a doubt.

5 stars Customer since 2006

Excellent Service, Taylor did a great job

5 stars Customer since 2017

I loved the facility and was warmly greeted. My student hairdresser was great!

5 stars Verified customer

Lexie did a great job!

5 stars Customer since 2008

I was very pleased with my results, but more importantly I was pleased with my experience. Amanda Johnson was the best one I have ever had do my hair and I've been going to Aveda since they were on Grayson St.

3 stars Verified customer

The pedicures are Not really that great for the money. All they do is put some lotion on your feet, cut and file your nails and put a polish on that is not even shellac anymore. The student was very professional but for the money it was not worth it.

The botanicals are a great deal! The new pricing is weird.... it seems more expensive than before. I sure hope thy have the holiday experience card mixer with the new management or it will be a shame!

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