We're always happy with the service and care we receive at BAH. Both our dogs have been going there for a number of years. My only complaint is that when you are taking a dog in for a procedure and they give you an initial quote with all these add-ons, many of which are not related to the health issue I'm there to address (e.g. Adding in dental assessment when we're there to have our dog neutered). It just seems like a cash grab, plus it takes up additional time because the front desk needs to go through it all and I need to sign off on the procedures I want to exclude.
We are delighted you are happy with the service and care you receive at our hospital, and we welcome the opportunity to right wrongs and improve our approach with customers.
Please feel free to call our office manager or your veterinarian with any concerns in the future.
Ironically, we had our own staff meeting regarding these issues before seeing this post. Our receptionists had concerns regarding the lengthy estimates. As a result, we have decided not to give out our young pet (<18 month) dental estimates at the time of estimating neuters/ spays.
The American Animal Hospital Association (AAHA) guidelines recommend all pets receive their first dental before 2 years of age - there is also some good support for delaying the neuter and spay until 10 to 18 months of age. So to combine both recommendations we offer a super discounted early dental when combined with a neuter or spay.
Our prices are all <85% of the guideline and our neuter/ spay and dental prices are at 70% with the seasonal promotion. A young pet dental is discounted by another 30% off this price and if combined with a neuter or spay then the total price is actually 43% of this price (eg $154 vs $355 dental price).
There is a strong draw to the spay/neuter clinic in Ottawa so our base prices are very competitive with added value, however, many clients want a higher level of care and we offer that in our estimates but don?t force it on people. These can be reviewed on our website. For example, pre-anesthetic blood work, dental assessments to extract baby teeth or correct congenital defects, micro-chipping, laser therapy, 24 hour flea preventative while in hospital, protective collars and higher end monitoring devices.
Yikes it is a bit isn?t it!
We?ll look again at what is not helpful. Thanks again for taking the time to send along your feedback.