Before submitting this review, I made several attempts to contact the owner by phone and email to no avail.
My appointment was for lowlights. It turned out that the lowlights ended about three inches above the length of my blonde hair.
I rescheduled to have the color corrected / connected to the ends and was charged AGAIN. The manager explained that the stylist (the same one) needed to be compensated for her time.
This process was time-consuming and I was very disappointed with the double expense. I planned to never return to the salon again.
A favorite stylist came back to work at the salon and so I did make an appointment with her (as an exception). I can honestly say my lowlights look amazing and I have received many compliments!
During that visit, I noticed a GIANT sign promising 100% satisfaction with the service or a correction would be no charge. I brought this to the attention of the receptionist at the front desk who was very kind and professional. She was very surprised that I was charged again and at how much I was charged. She assured me that she would discuss it with the owner and try to make it right, even if it was a store credit.
I have followed up with phone calls and emails and patiently waited before sharing my experience.