Good experience overall despite my appointment starting almost 1/2 hour late, but did get sticker shock: did not expect the cost of an exam, blood test and x-rays of my cat to cost around $600 (thought it wouldn't be more than $400). Unfortunate, it was part of my pet insurance deductible. Liked the vet (sorry, forgot her name but she looked Asian, if that helps) and she followed up with personal phone call a week later. Staff is friendly and efficient. My cat remained calm and relaxed in their care. Nice, clean spacious place which has a very nautical theme in the waiting area.