I've been going to Belleza for years and have enjoyed my experience. However, yesterday was not the same. I had an appointment with the lady that always cuts my hair (been on the books for a week) and I got a phone call. Something came up and she had to leave. They rescheduled me with someone else. About 3 hours later, I received another call from then-as if no one had called me previously. This time, they said the person they moved me too was the director and was more expensive. I told them no one made me aware with the first phone call. Then, they switched ladies AGAIN and times AGAIN. MOSTLY, they didn't seem to care how put out I was with them.