I was address along with three other woman. I felt neglected at some aspects. I was impress with all of the results from the other two. However for me. I was not amused , a little hurt that I spend 220 and 4 hours just for a poor job of coverage and with my whole forehead, ears, neck full of blue dye. She made it appoint to make sure her other clients were not stain with dye. My scalp was inflamed when I got home. Initially wanted a two step process to get this blue. However, when I showed Heather my request she mention another alternative. Which I partially agreed on. I understand she was being realistic and I am no hair stylist. I just wished she made as much effort with me as she did with her other clients. In the the end I had someone else assist me. Heather had too much on her plate. Unlike the others taking there pace and perfecting their work. I felt otherwise. I tried to small talk she was not responding as much so I just stayed quiet from there on. The best thing I experienced was the mimosas and the music. If it wasn't for my frustration at the end showing she probably would have me finish with the lovey lady who took over. I will be due for a touch up on the streaks that she missed. I don't want to experience anther bad experience. The funny thing was the first words I spoke was that I had been hesitant to dye my hair again, due to past previous experiences I endure at this other place.