For this appointment, I was ready to try something new - highlights - and I was a little nervous. My stylist, Lily, walked me through the process, explaining at each step what she was going to do and what to expect. After the process was finished, I was very shocked at how light my hair looked, so Lily toned it down and when I saw the final look, I was very happy. I've been getting compliments from everyone the last couple of days. I'm glad I took a chance and that I had such an understanding and competent stylist/colorist.