98.5% would refer friends and family to us

5 stars Verified customer

As always, Dr. Johnston was very thorough and interested in my overall eye health.

Becky and staff continue to provide excellent customer service and follow-up. They offer an extensive selection of eye wear, and ensure that you are completely satisfied with your purchase.

Very professional, courteous and extremely knowledgeable.

5 stars Verified customer

I have had excellent serfvice for many years. My eyeglass lens would be very heavy if it were not for their expert advice on new products which are much better, lighter, and more comfortable.

5 stars Verified customer

Fantastic service, guidance, and expertise.

5 stars Verified customer

Fantastic Service from Allen. The best!

3 stars Verified customer

It us very upsetting to be half way thru the eye exam only to find the doctor is using another patients records; and bases on the other records treats me as if I am semi incompetent to answer questions about myself, referring them to my wife. What ever happened to standard medical practioce of verifying a patients date of birth? What jhas happened to attention to detail? I was and am still upset! while the mistake happened, the examining doctor failed to ask follow-up questions when my answers did not align with what she has on the other patient's file. Instead she assumed was was incompetent to accurately answer her questions. Failure...failure....failure!

Brahm & Powell Guild Opticians replied:

Mr. Shea,

My name is Allen and I am the Customer Service Manager here at Brahm and Powell Opticians.

Although I know several apologies were made to you at the time. As Customer service manager, I would like to personally extend an apology to you for the level of service which you received. I would also like to thank you for your honest review and letting us know those points which you feel we can improve our customer care. As a small business, we pride ourselves on the quality of care that we provide to our patients. The experience you had at our office is certainly not the normal standard of care that we are accustomed to giving to our patient?s. In this event, we unfortunately have fallen short of that mark. I assure you, we are in the process of carefully putting into place, a revised scheduling procedure and ?Check in? protocol, which will eliminate this from happening again. I hope that you will allow us to help you again in the future, so that we can show you our normal and very thorough standard of care. I would also invite you to please feel free to contact our office to speak with myself, or the owner directly, regarding your visit and any questions or concerns you might have. It is of the utmost importance to us that we treat you and each of our patients with the respect, courtesy, privacy and consideration that we believe they all deserve.

Sincerely,

Allen Cleveland ABOC

Customer Service Manager/ Optician

and the Brahm and Powell Management Team

5 stars Verified customer

Totally professional and friendly experience. I am trying to get my opticphobic other half to make am appointment !

5 stars Verified customer

Always a great experience with Brahm and Powell!

5 stars Verified customer

Very thorough exam. Timely and friendly service.

5 stars Verified customer

Dr Sinyea is absolutely excellent. I've been seeing her for years and plan to continue as I always have a thorough eye exam.

Thank you for providing her space to practice!

5 stars Verified customer

I was greeted nicely as I entered.

My appointment was on time..

They wee efficient as I checked out.

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