It us very upsetting to be half way thru the eye exam only to find the doctor is using another patients records; and bases on the other records treats me as if I am semi incompetent to answer questions about myself, referring them to my wife. What ever happened to standard medical practioce of verifying a patients date of birth? What jhas happened to attention to detail? I was and am still upset! while the mistake happened, the examining doctor failed to ask follow-up questions when my answers did not align with what she has on the other patient's file. Instead she assumed was was incompetent to accurately answer her questions. Failure...failure....failure!
My name is Allen and I am the Customer Service Manager here at Brahm and Powell Opticians.
Although I know several apologies were made to you at the time. As Customer service manager, I would like to personally extend an apology to you for the level of service which you received. I would also like to thank you for your honest review and letting us know those points which you feel we can improve our customer care. As a small business, we pride ourselves on the quality of care that we provide to our patients. The experience you had at our office is certainly not the normal standard of care that we are accustomed to giving to our patient?s. In this event, we unfortunately have fallen short of that mark. I assure you, we are in the process of carefully putting into place, a revised scheduling procedure and ?Check in? protocol, which will eliminate this from happening again. I hope that you will allow us to help you again in the future, so that we can show you our normal and very thorough standard of care. I would also invite you to please feel free to contact our office to speak with myself, or the owner directly, regarding your visit and any questions or concerns you might have. It is of the utmost importance to us that we treat you and each of our patients with the respect, courtesy, privacy and consideration that we believe they all deserve.
Allen Cleveland ABOC
Customer Service Manager/ Optician
and the Brahm and Powell Management Team
Totally professional and friendly experience. I am trying to get my opticphobic other half to make am appointment !
Am going through several (necessary, not cosmetic) procedures under the close guidance and care of Dr. Singer and his staff. I can not speak highly enough of the personalized attention received from Dr. Singer; I am happily benefiting from his considerable expertise and creative insights. 5 stars to each of his staff, who are always so kind, caring and gracious.