1673 Branham Lane
San Jose, CA 95118

Mon - Tue: 9:00AM - 5:30PM

Wed: 10:30AM - 7:00PM

Thu - Fri: 9:00AM - 5:30PM

Sat: 9:00AM - 4:00PM

Sun: Closed

96.3% would refer friends and family to us

3 stars Verified customer

took 1 hour and 10 minutes to just have an eye exam. Nobody communicated that there would be a second visit with the doctor nor did they say why it took so long. Then we were asked if we had 15 more minutes, not acceptable. So we just left as we had another place to be. I hope in the future there will be better communication on what the status is.

5 stars Customer since 2007

The most important element of my visit is knowing the health of my eyes & achieving my optimum vision is achieved. Dr Chow is so knowledgeable & I trust my eyes in his care. The young woman that helped me choose frames was almost a mind reader. Great visit!! Thanks

5 stars Customer since 2006

Staff were all helpful and friendly.

5 stars Customer since 2008

Dr. Lee is the best!

5 stars Customer since 2009

Excellent, as usual.

5 stars Verified customer

Dr Lee and staff were wonderful! The experience could not have been better - I have terrible anxiety and Dr Lee explained everything as we went through my comprehensive eye exam and calmed my nerves. A+

3 stars Customer since 2008

Working with the doctors and staff is always a pleasure. They are all very professional and knowledgeable. The problem I have had is with scheduling. I have been rescheduled 3 times since December and still could not see my regular doctor in April. Also, wait times in the office were very long. I do appreciate that the staff takes the time out to help each customer to satisfaction and that they do not make the customers feel rushed. I'm not sure how I would solve the issue other than hiring more staff or moving to a larger office building as I wouldn't want to sacrifice customer service for speed. So would I recommend more people to visit the office and add to the scheduling issues? Probably not. But only because I wouldn't want to put more of a demand on the staff and have a crowd of people standing in the office waiting to be seen.

5 stars Verified customer

Excellent

5 stars Customer since 2006

Fast and very friendly service

5 stars Customer since 2005

My last appointment took quite a bit of extra time because of new staff. But I understand people are being trained, so I was not concerned.