Dr. Carlin's team is awesome. They are always smiling, friendly and helpful. Dr. Carlin is also usually very friendly; however, the most recent experience at his office was not the best. He seemed very distracted and not focused on the patient. Rather than encouraging the patient on changing dental behaviors for the better (albeit not perfect), he belittled it. It was also very apparent that he did not review the patient's information prior to entering the room, as he noted a concern that was already addressed at an earlier appointment. Hopefully, this was just a bad day for him; however, if this experience occurs again, he will lose a client very quickly.