98.8% would refer friends and family to us

5 stars Verified customer

Very impressed with the technical knowledge of your mechanics. There were three opinions by tow truck drivers before I got the car to British American. First was the car ran out of oil, He obviously did not know an engine would seize immediately Second was timing chain broke.. He obviously did not know an engine would not start again, which it did. Third was it was the exhaust manifold. The BAAC mechanic came out and as soon as the engine started, said it was a blown plug, which it was. Very, Very impressive.

5 stars Verified customer

Thorough, fast, competent, friendly service!

5 stars Verified customer

Had alignment checked due to visible issues with uneven tire wear.

Everything checked out OK and done in under an hour while I waited.

5 stars Verified customer

British American took care of my Maryland State Inspection. They were very accommodating with my schedule and provided first class customer service. They provided an estimate of a small issue discovered. This was very helpful with no pressure to complete the work.

5 stars Verified customer

In addition to the always superlative service and great customer relations, B&A has a renovated office/waiting room area that is very nicely done (with the usual stellar selection of reading material!).

British American Auto Care replied:

Good Morning Mr. and Mrs. Patico,

We are more then pleased to be of service to you and your vehicles. We are excited about our newly renovated waiting room and office. We hope to make your wait time comfortable and are happy to offer you great amenities as well. Thank you for choosing British American and have a great day.

5 stars Verified customer

Thanks to British American, my Beetle is still on the road at age 18+. Besides doing good work on my car, the staff is always courteous, friendly, and accommodating.

British American Auto Care replied:

Hello Francis Irvin,

We want to provide you with great customer service while you and/or your vehicle is here. We are happy to service your vehicle and it's needs. Let us know if we can help you in the future.

5 stars Verified customer

Fast, thorough, professional service.

British American Auto Care replied:

Hello there,

Thank you for your review. We appreciate it!!!

5 stars Verified customer

Great service at every step. First class car care.

British American Auto Care replied:

Hello Mr. Glaser,

Thank you very much for this feedback. We here at British American take pride in demonstrating great customer service as a way to make sure you are fully taken care of at every angle. Have a nice day.

5 stars Verified customer

Consistently excellent service! Staff is a pleasure to work with!

British American Auto Care replied:

Hello Dr. Sheff,

We appreciate the nice feedback. Let us know if there is anything you need. Have a nice day.

5 stars Verified customer

I actually enjoyed waiting for my car in the calm and stylish waiting area. My daughter colored and I sipped on some coffee with organic creamer( which I appreciate) and also a great magazine collection. Thanks for all the good work too!

British American Auto Care replied:

We are happy to provide these amenities for you while you wait for you vehicle to be serviced. Thank you for your very kind review. Have a great day.

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