98.9% would refer friends and family to us

1 stars Verified customer

The person who set our appointment did not explain how things worked even after being asked specifically about the after market tint with a state inspection so now we have to take our car somewhere else and spend more time and money getting it done. We were VERY unhappy and the staff was not happy or apologetic.

5 stars Verified customer

Love this shop!!!!

5 stars Verified customer

This was my first time at British American Auto Care and it was great! Everyone was professional and nice. The work was done quickly and in the time it was promised.

5 stars Verified customer

My partner and I have been taking my car to British American for over ten years and we have never been less than 100% satisfied with the service and interaction with the employees. In fact, we have recommended them to a colleague who lives in DC. He took our suggestion, and he has been a loyal customer with them. Our cars are 'happy' and we are happy with the attention received from British American.

5 stars Verified customer

135K servicing was completed on time and well. Car runs better after than before.

5 stars Verified customer

Whether I need repair service or preventive maintenance, every experience I have had with British American for the past 32 years has been completely satisfactory and often over the top in terms of personal attention, explanation of problems and solutions, and attention to detail. Why go anywhere else?

5 stars Verified customer

British American Auto was organized, service oriented, and knowledgeable.

5 stars Verified customer

Work finished thoroughly, on time and less expensive than estimated.

British American Auto Care replied:

Hi there Mr. Byrd,

Thank you kindly for your feedback. We appreciate it!!! Have a great day.

5 stars Verified customer

Well, All I have to say about British American is that I have been allowing them to take care of all of our cars for the last 15 years and I have been TOTALLY satisfied. I got a wild hair and tried another shop several years ago ( not Smart on my part) . For that digression I apologize as I will never do that craziness again. BA is simply the most conscientious and capable shop I know of.

Well Done BA

Bertran Long

British American Auto Care replied:

Good Evening Bertran Long,

We greatly appreciate your glowing review of our company. We believe in providing the best customer service to insure that your time with us is both satisfactory and time well spent. Thank you very much and we are here when you should need us in the future. Have a great day:)

5 stars Verified customer

The same excellent service this time as I gotten from BA for decades.

British American Auto Care replied:

Hi there Mr. Read,

We are happy to provide you with great service each and every time. It is very important that you as the customer leave us satisfied and happy. Have a good day.

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