98.8% would refer friends and family to us

5 stars Verified customer

I've had minor maintenance completed at British American Auto as well as major repairs. No matter the degree of work involved I have always been happy with the service and personnel. There will always be someone closer, cheaper, or quicker but not better. British American Auto has the perfect balance of all those aspects for the Columbia and Ellicott City area.

5 stars Verified customer

My experience was excellent as always! I received a call from one of the techs a few days prior to verify the work to be done. The day of, I was there by 8 so I could catch the shuttle home. Got a call around 3 to say that my car was ready and shuttle driver would be by to pick me up. Shuttle driver very friendly and professional!

British American Auto Care, Inc replied:

Good Morning,

Thank you for your kind review. We appreciate any feedback. We hope that you come back in the future if your vehicle should need anything.

5 stars Verified customer

It was great.

British American Auto Care, Inc replied:

Thank you very much for your review.

5 stars Verified customer

Good service in the bright, newly furnished waiting room. And some good advice about need for new spark plugs (which are many thousand miles old) and the ease in which that can be accomplished. Have kept my Accord running well over the years

British American Auto Care, Inc replied:

Good Morning Mr. King,

Thank you for your review. We take pride in providing efficient information for you as the customer. We are happy if your are happy.

5 stars Verified customer

Work was completed on schedule and capably.

British American Auto Care, Inc replied:

Thank you for your kind review. We appreciate any feedback and take pride in providing efficient and accurate information. Thank you again and have a great day.

5 stars Verified customer

Explained what was found after the safety check thoroughly. Repairs completed on time. Shuttle service on time.

British American Auto Care, Inc replied:

Thank you very much for your review. We appreciate any feedback.

4 stars Verified customer

A+ fine

5 stars Verified customer

My appointment was at 7:30 and they took my car at 7:30, which was great. Keeping the appointment and being efficient with my time is something I appreciated. The newly renovated waiting area is really nice and clean. The staff were exceptionally friendly, professional and courteous. I'll being using British American Auto Care in the future.

5 stars Verified customer

Great, honest service as usual. Greeted at vehicle in lot, on my way in 2 minutes.

5 stars Verified customer

B/A Auto care,

Your service was excellent from begining to end.

Your curtesy van service was perfect. Driver was pleasant & knew the streets around my house.

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