In my frenzy of a household move, I accidentally got to an appointment an hour early. After seeing a string of people coming and going from the office ahead of me I finally figured out my mistake. I let the nurse know, and seeing a bit of lull, she whisked me in a half hour early. That was the first good thing. Then, Dr. Rimberg came in and was her usual cheerful, friendly, considerate self who quickly took care of freezing a spot on my face. As she squirts the cold, she winces for the patient with each squirt, and lays out enough empathy to easily distract one from any discomfort! I think she and the nurse are both great people. Having come into the office very stressed and harried, I left feeling relaxed and good. Pretty fun experience for a doctor appointment.