100.0% would refer friends and family to us

5 stars Customer since 2016

My kids love Dr. Puterbraugh & everyone at the clinic is friendly & helpful!

3 stars Verified customer

It takes a ridiculous amount of time to get to speak to nurse on call after hours. As primarily pediatric's patients, we rely a lot on the possibility of having an advise after hours. Your staff (the two peopke who take information before telling the nurse will call in 20-30 minutes) is rude and condescending. Also, why would you need name spelling and birth date twice? Isn't it enough to take that information once and internally transfer it?

Also, I am tired of overbilling. I ALWAYS pay my copay the day of the visit as I do not wish to deal with the bills later. You keep sending me the bills for already payed services. I had that conversation once with the billing service, they asked me to send all the receipts. It was a massive loss of time for me. We sorted it out. Now again, I have a so called pending bill, for the service I payed at the reception the day of the visit. So I have to find time to call your billing service again, to prepare and mail the paperwork and to monitor my mail in order to not overpay the same bill!

Both problems I just underlined could be solved by using appropriate software. And your staff could use some cortesy.

We love our doctors, but we are really tired by your organizational problems.

5 stars Customer since 2012

Dr. DeSimone and her amazing nurses are the best of the best.

5 stars Customer since 2015

As first time parents we are constantly reassured by the great staff at Broadway. We feel so lucky to have such great providers for our little one!

5 stars Customer since 2012

Got my daughter in quickly to be seen. Staff are always kind and professional. Dr Anne is wonderful. I wouldn't take my kids anywhere else. I deeply trust her care. Thanks to everyone at broadway for doing a stellar job!!

5 stars Customer since 2013

Always a positive experience at Broadway Medical! We love Dr. Vestergaard and all the nurses, too! My daughter received 4 shots for her 4 year checkup, but the nurse who gave them to her was so amazing and made the whole thing better than I ever thought it could be! Thank you!

5 stars Customer since 2017

Really enjoyed / was surprised by how much our physician took notes and talked to us about all aspects of our daughters life. More of an interview experience than medical exam. Nice.

5 stars Customer since 2017

We really enjoy seeing Dr. Bengston- he always takes time to answer our questions and really enjoys getting to spend time with our kids.

5 stars Customer since 2012

Dr. Vesterguard is always terrific with our kids. She really connects well to our teenagers.

5 stars Customer since 2014

We love Dr. Hahn! My 3 year old gets soooo excited to see her at checkups. He tells everyone he sees that he's going to see Dr. Hahn when we have a visit coming up.

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I was quite surprised when I showed up for my appointment with Nadine I was sent to another hygienist ( Nadine was there). I have a lot of anxiety at the dentist office and surprises are not welcome. I made the appointment 6 months earlier and had even received a postcard reminder from Nadine. I think someone decided to bump me. I'm still upset about how this was handled. No clear explanation. The hygienist did a good job as I went forward with the appointment. I didn't want to have to come back several months later. I am fearful this will happen again. Jim
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