It takes a ridiculous amount of time to get to speak to nurse on call after hours. As primarily pediatric's patients, we rely a lot on the possibility of having an advise after hours. Your staff (the two peopke who take information before telling the nurse will call in 20-30 minutes) is rude and condescending. Also, why would you need name spelling and birth date twice? Isn't it enough to take that information once and internally transfer it?
Also, I am tired of overbilling. I ALWAYS pay my copay the day of the visit as I do not wish to deal with the bills later. You keep sending me the bills for already payed services. I had that conversation once with the billing service, they asked me to send all the receipts. It was a massive loss of time for me. We sorted it out. Now again, I have a so called pending bill, for the service I payed at the reception the day of the visit. So I have to find time to call your billing service again, to prepare and mail the paperwork and to monitor my mail in order to not overpay the same bill!
Both problems I just underlined could be solved by using appropriate software. And your staff could use some cortesy.
We love our doctors, but we are really tired by your organizational problems.