Dr O'Brian is wonderful. So professional and efficient, however is completely able to describe results of the exam on so many different levels ranging from small children to very knowledgeable adults and everything in between.
I found it very rude and unprofessional for the front desk receptionist to be carrying on a conversation that was not work related, rather than acknowledging us when we were literally/physically standing in front of her monitors at check in. Her conversation with her fellow co-worker was nothing less than flirtation and i highly advise that it be kept in the break room and not in front of customers/patients. Honestly, our amazingly professional and outstanding doctor is the only reason why we continue to reside as customers/patients at Broome Optical. The staff is unorganized, unprofessional and the atmosphere is entitlement is over rated. Please keep in mind that customer service should be a daily goal and not just when you feel like it.
The woman that helped me was awesome. Very friendly and down to earth. I felt like she was being honest when I asked questions. My only complaint is waiting two weeks to get my glasses! That is too long! Also, the woman that took my payment was professional and friendly. Great experience the whole time I was there with everyone.