As always, Dr. Nossaman and his assistant were wonderful. The front desk where I check in was excellent. Only reason you don't get five stars is the first assistant that does the initial tests was pretty humorless. I can usually engage most people and maybe she was having a bad day, but, sheesh, lighten up. Smile, and show people its not that bad. Also, the exit was pretty bad. Again, humorless people who are only interested in getting your money and making sure you're not screwing them. When they tried to charge me $45, I explained that my insurance has a vision benefit that assures I only pay $20 for a normal exam. I very kindly informed them that I had called my insurance company AND looked it up in my benefit plan book before booking the appointment a month ago. And they treated me like I was a criminal and was trying to put one over on them. Sheesh, They took my $20 and basically threatened me that they would submit it, but would come after me if the insurance did not pay. I mean, really? This seems to be their normal practice, because that's exactly the same treatment I got last time.
But let me stress, these negatives aside, seeing Dr. Nossaman and having such a pleasant experience with him for many years has been the reason I keep going back.