There are many choices for tile which I appreciated. I placed an order on a Saturday and was told I would get a call on Monday to confirm the order. I ended up calling around noon to confirm and paid for my order over the phone. When placing the order I was not informed that I would have to pay $59 for shipping. When I received the invoice and saw the shipping charge I called the store immediately and was only offered a refund of half of the shipping cost and if I cancelled the order I was told I would have to pay a restocking fee. When I picked up the order the staff was very friendly and quick to help.