98.6% would refer friends and family to us

3 stars Customer since 2005

I'm pretty frustrated with Bytown right now.

While the services of the Vet (Maya Popovic) were very good and she is very caring, the hospital fell behind schedule resulting in us and our cat waiting over 1/2 hour for our appointment (we were 15 mins early as we didn't know what traffic would be like). This wait caused anxiety for our cat so when we had the claws trimmed, the charge was $35.10. we could not believe this especially since the hospital's delays also resulted in the increased anxiety. Plus, he was in the back anyway for a rabies shot.

Anyway, I called and spoke to Allison and she said there was nothing she would do. I find the prices of Bytown getting very high over the years and I will shop around for prices of other vets. Last time we brought Andy in we paid over $1,000 to find out the dental work they said he needed, but then in the end he didn't actually need or get done. To this day, I don't still know what we paid for.

4 stars Verified customer

The hospital was clean, bright, and open. The staff friendly and helpful.

Dr Nicholson was very accommodating and pleasant to deal with.

I really appreciated the kitten kit I received, it was a pleasant surprise.

Only complaint I have is that the total of my bill. I came in for some booster shots for a new kitten, and hadn't expected the amount for a kitten exam. I think it would have been nice to be advised when making the appointment that an exam would be done and the separate charge for it. Obviously the exam needed to be done, but as I mentioned, just be helpful to have it up front some of the expenses involved.

4 stars Customer since 2004

Efficient and well-organized.

5 stars Verified customer

As always, staff and doctors are extremely pleasant and professional. Nice clinic.

5 stars Verified customer

Appointment was on time, The veterinarian took the time to address all my concerns and was very helpful suggesting some options to try at home regarding my cat's excessive grooming - some things I didn't even think of (although i probably should have).

The Bytown Cat Hospital is a little bit out of the way for me but I am very happy with the levels of service and excellence so don't mind making the trip.

5 stars Customer since 2007

Always know my cat's in good hands

5 stars Verified customer

Maya was so patient with my questions and thorough with her answers! Thank you.

4 stars Customer since 2001

Dr. Popovich is really great with my cats and I trust her to pay close attention to my concerns and do a detailed examination of my furbabies. She genuinely cares about their health and makes sure that I know the reasons for any recommended extra tests as well as the costs so that I can make informed decisions.

Cynthia and Erin are also wonderful. Everyone at the hospital really loves cats.

4 stars Customer since 2004

I was satisfied with my appointment for Anna my cat. I received all the information I needed.

5 stars Customer since 2004

Everything went well. Both of our girls were checked and vaccinated and the appointment was only 30 minutes. They were given a clean bill of health.