98.0% would refer friends and family to us

5 stars Customer since 1996

I feel Kramer's health care is well taken care of at BCH and everyone is very pleasant to deal with

4 stars Customer since 2016

Took my cat in for his regular annual checkup and met with Dr. Nicholson. She was great, answered all my questions and had a really professional and friendly demeanour. She also didn’t try and push pet insurance which I appreciate as I don’t want to be sold a product during my visit.


5 stars Customer since 1998

Care is always empathetic, intelligent, well-explained and holistic. I appreciates the vets' professionalism which is never without a sense of humour and the occasional, helpful anecdote. All staff are patient and friendly.

My cat hates the place, though! :)

5 stars Customer since 2005

My cat received loving and careful attention.

5 stars Customer since 1996

I always feel welcome at the Clinic and all my questions are answered. My feline is now a geriatric and Dr. Nicholson is making sure Belle is still maintaining her health and keeping her young at heart.

5 stars Verified customer

My cat had her annual wellness appt. As always, friendly staff. My cat treated like the special girl she is. Thorough exam. Health issues explained.

5 stars Verified customer

I had a great appointment with Dr. Thom yesterday. She spent time with me, patiently explaining options for my sweet, reactive, allergic cat, and options for my assertive, healthy cat whom I'm getting frustrated with, and she treated my frustration with respect. My only complaint is that all of this costs a great deal of money, and I'm beginning to worry I won't have enough money.

4 stars Customer since 2000

They know cats

5 stars Customer since 2000

As always, excellent service with a knowing staff. Smiles all around!

1 stars Customer since 2014

Wonderful, knowledgeable and caring staff.