I called multiple times to change my appointment due to my dog showing more signs of distress. The front desk staff was very helpful in getting me the appointment times I needed. As for Dr. Dillion, she was excellent and I plan to use her as my dogs main doctor. She had many solutions to help him with his allergies and sickness, and she had some great tips on moving forward. She was also really patient with my little kiddos who I had to bring with me due to the last minute appointment. I liked that there was a kid area for them to play in while I dealt with getting my dog the care he needed.