The staff was friendly, my appointment was on time, with a room ready upon arrival. Explanations were given over my dog and the required 'treatment'. That is the good of the visit, and for some that is all you can ask.
The reason for the below average review is primarily aimed at the pricing. Again, this is my personal experience.
Upon checkout I asked for my copy of the bill to be emailed, and I still have not received to give a more clear explanation on my dissatisfaction. I scheduled an appointment clearly stating that the sole purpose of this visit was for a possible ear infection. I was extremely surprised to find that I was charged roughly $33 to have her ear looked at in addition to the regular examination fee which if I recall was $57.
Overall a $90 visit is not terrible by any means, but it did upset me that they also wanted to charge an additional $47 for what they said would be a very quick in and out follow up appointment.
Now is the part in which having a copy of my bill would prove beneficial. My dog had a yeast ear infection, and they recommended a medicated lotion and a regular cleaner. The cleaner price was at 100% markup from what you would pay online. I then checked with my previous vet, and indeed found that City Pets price for the cleaning solution was still 100% higher than what I would have paid at their office. Having used the product in the past, I asked why the extreme markup. I was quoted 'because it comes directly from the manufacturer'. If anything, that should reduce your cost.
Furthermore I was shown a bill with recommended services for around $500, rather than asking if I had interest in discussing; they were clearly pressuring me to drop my current flea/tick prevention to purchase theirs. We spent a greater amount of time with them offering me services/treatments than we did with my dog's ear.
I ended up overpaying for the ear cleaner and spent $151 essentially for a product to take home and clean my dog's ear. Overall, this establishment feels like a cash-grab; I left the office not feeling like there was concern for my dog's well being, but more so that they sell me as many products as possible.
Very disappointing. I understand the need to make a profit, but I have zero interest in supporting a vet that does not make me feel like the top priority is the well being of my pet. My dog is a family member