94.9% would refer friends and family to us

1 stars Customer since 2016

Horrible. I came for a wheel alignment. I was told can't be done because i need a steering rack ans a lower stabilizing arm. Also rear caliper was frozen. To the tune of over $1600.00. Didn't believe it so i had two other mechanics look at it. Turns out don't need any steering work. Neither mechanic had any idea what you were talking about. I did have to replace caliper for $100.00 less than you wanted. I will never send anyone to you. I will tell everyone i was scammed.

5 stars Customer since 2017

Although everyone I have talked to at CJ's is very pleasant, I have spoken most often with Jason.

Jason is very personable and professional. He gives customers (I hear him talk to other customers as well) clear info regarding the issues and solutions with their cars. He goes the extra step for better customer service. He is very easy to deal with, very responsive to customer needs/issues. He was able to take care of what I needed the same day that I stopped in, before I left, he had ordered the part and I was scheduled for a prompt appointment to have the part replaced the following day. Again- very easy to work with.

5 stars Customer since 2016

very prompt

5 stars Customer since 2017

Very helpful, actually had my tires in ahead of the time I was expecting.

5 stars Customer since 2016

needed a tire valve stem installed immediately (no scheduled appt.)...they got it done. Thanks.

5 stars Customer since 2011

I have been using CJ's for about nine years now and am always satisfied with my experience. They are first of all very honest, courteous, work very fast to finish in a decent time. I always have to wait so this is important to me. I hope they continue to have their business in a good location for me which is Lititz. Thanks! Cindy O.

5 stars Customer since 2011

My experience has always been good with CJ's ever since I started going to them about 9 yrs. ago. They are first of all honest, courteous, and work very fast to have you continuing your day. Hope they are always there because this is where I take all of my car problems and inspections. Thanks!!

5 stars Customer since 2015

Excellent service for a drop in tire repair (nail in tire). Cost was reasonable and turnaround in less than an hour.

5 stars Verified customer

CJ's always does a great job for a good price. My car is always done on time or early.

2 stars Verified customer

Got my alignment redone and was told it should be guaranteed for a year. I asked when was the date of my last alignment and was told it was 7 months earlier and had less than 8k miles from when it was done. The employee ringing me up then went quite thought for a second and automatically gave me $10 off the alignment that they just did for me. I think he realized it should have been free but didn't want to fess up because all the other customers were listening. I didn't want to make a scene so I just paid the bill but if the alignment goes out again before the 12 months then there will be some questions.

CJ's Tire & Automotive - Lititz replied:

Thank you for sharing your experience. We would welcome the opportunity to speak to you about your service. If you would like to discuss this further, please contact us at our facility.

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