94.8% would refer friends and family to us

5 stars Verified customer

I totally trust Community Auto to be honest and to do what's best for me.

5 stars Verified customer

They handled a difficult electrical problem on my Jaguar professionally with excellent communication.

Community Automotive Repair replied:

Thank you for letting us know about your experience, Alan. We appreciate this feedback.

1 stars Verified customer

The prices were not a fair or decent price. The man I dealt with was condescending and made me feel very uncomfortable. They also tampered with something that made my car drive weird. I had to pay $100 just to have an oil change and a tire rotation. RIDICULOUS!

I will not be returning, nor do I recommend this place to anyone.

Community Automotive Repair replied:

It's cases like these where we wish you would have chosen to identify yourself. You see, we're quite interested in making certain we follow up with you directly, to see whether or not there were legitimate concerns regarding your vehicle performing differently after your appointment than what it was prior, or if this was just conjecture regarding the desire for a basement bottom dollar deal. If the latter, we've never positioned ourselves (by design) to be the lowest price in town. There's plenty of dialogue already on our site regarding our reasons behind this, but ultimately it's because you often get what you pay for at those places, and our experience has proven we'd be severely undervalued if we marketed ourselves that way.

5 stars Verified customer

You have, as usual, provided excellent service/maintenance to our vehicles. We will be back, too, as usual!

Community Automotive Repair replied:

Thank you, Ed & Jade. Very kind of you, as usual.

5 stars Verified customer

I'm always pleased with the quality of work C.A.R. staff and mechanics put into my Volvo. It's an older car but I don't believe it would be in the great shape it's in if I hadn't been recommended C.A.R. when I got it back in 2005.

Community Automotive Repair replied:

And we're extremely grateful for your many years of loyalty and trust, Toy. It's been a real pleasure for all of us to build the relationship we have with you and family over time.

5 stars Verified customer

Service is timely. Charges are thoroughly communicated. The professionals help me make informed decisions.

Community Automotive Repair replied:

We greatly appreciate you taking the time to let us know how we're doing, Should you happen to think of anything we might improve, please don't hesitate to let us know.

5 stars Verified customer

Community Auto takes great care of my car.

Community Automotive Repair replied:

Thank you, Jill and Sean.

1 stars Verified customer

This was one of the worst customer service experiences I have ever had.

Community Automotive Repair replied:

Well Matt, to be honest, we didn't enjoy the experience either. I don't usually respond to reviews like this but perhaps we are not the best shop for you. I do think we made a mistake on your initial complaint. The complaint was one that was not very obvious to any of the 3 or 4 employees that drove your car so we made an educated guess as to what the cause of the complaint was and should have been more clear about our uncertainty regarding the results of that repair. Given our poor judgment with that repair, we gave you over $750.00 in free labor on your next visit by replacing your axle and alternator plus all the the additional labor time to diagnose the original issue you were having. Given your original repair cost was $320.00 it seems you ended up doing quite well when all was said and done. We do apologize for the poor communication about the first repair but feel we put our best foot forward and did more than anyone would normally expect to correct your situation. Perhaps we still fell short of what you were expecting. TODD

5 stars Verified customer

Always good service here. whether I sue the shuttle or wait, they have good service - kind and friendly people.

Community Automotive Repair replied:

Thank you, Jana. We enjoy when you come to visit and appreciate all your support over the years.

5 stars Verified customer

Dave, Todd and the Crew were more helpful than ever, which is saying a lot! Swift replies to my call and texts regarding issues I'm having with the rotors on my new VW, along with extra attention to detail once I arrived for the appointment, all made for an exceptional experience. Everyone advocated for me and the issue with my car. Thanks, guys!

Community Automotive Repair replied:

It was a team effort, Shawn, and we're grateful to have had the opportunity.

Also in Grand Rapids

Dental

A Life of Smiles

5 stars 15 reviews

100% would refer friends and family to us

Spa

Jeffrey Richard Salon

5 stars 2769 reviews

I look forward to coming to the salon and I am never disappointed. Taylor crafted a lovely color for me and I walked out of the salon relaxed and looking 10 years younger! Jeffrey Richard Salon knows how to treat its customers right.
Read More …