I've been to Cottonwood MANY times and I have been really disappointed the past year or so. On this visit I booked an hour massage. The therapist was late starting so the massage only lasted about 40 minutes. I had to point this out when it came time to pay as the rate was still for an hour.
Overall the quality the past year is not what I have seen previously. I've referred five or six people and had to chase down a referral card every time. My name is fairly common but even after I told someone at the front desk there was an issue nothing happened. There have been some other issues; turnover in stylist/massage therapist, running late for services, etc. I hope this improves in the future.
Sadly you have posted anonymously making it impossible for us to make it right for you! We are human and occasionally fall short, but we view challenges as opportunities to solve those challenges. We welcome all feedback and encourage you to voice service concerns at any time. Simply call the salon - our goal is to make you happy ALWAYS!