94.1% would refer friends and family to us

5 stars Customer since 2015

I got my eyebrows shaped and waxed by Cassie W. She always does a great job and leaves me feeling pretty!

2 stars Verified customer

I've been to Cottonwood MANY times and I have been really disappointed the past year or so. On this visit I booked an hour massage. The therapist was late starting so the massage only lasted about 40 minutes. I had to point this out when it came time to pay as the rate was still for an hour.

Overall the quality the past year is not what I have seen previously. I've referred five or six people and had to chase down a referral card every time. My name is fairly common but even after I told someone at the front desk there was an issue nothing happened. There have been some other issues; turnover in stylist/massage therapist, running late for services, etc. I hope this improves in the future.

Cottonwood Salon Spa replied:

Sadly you have posted anonymously making it impossible for us to make it right for you! We are human and occasionally fall short, but we view challenges as opportunities to solve those challenges. We welcome all feedback and encourage you to voice service concerns at any time. Simply call the salon - our goal is to make you happy ALWAYS!

5 stars Verified customer

Great atmosphere! Very friend and did a great job!!

5 stars Customer since 2017

Reanna is the best! My only complaint is that she will not move to Columbia, South Carolina with me this summer. I will miss her! After two years In OKC I finally find the perfect stylist and we are moving. The salon is wonderful too. The staff is extremely friendly. My hair looks great and I am extremely happy.

5 stars Customer since 2006

Jaclyn gives an awesome facial. She is very knowledgeable about skin care. I will return to her and I will refer her to my friends.

5 stars Verified customer

They did an amazing job styling my hair for prom. I will definetly come back next year and any other even that I would have.

5 stars Customer since 2016

Awesome as usual. Jamie Hardin is the best.

5 stars Verified customer

Great experience! From the minute I arrived I was well taken are of. Katelynn did a fantastic job!

5 stars Customer since 2016

Everyone is so nice, professional, and super qualified.

5 stars Customer since 2017

Excellent customer service (except for over the phone - a bit snappy). I'm extremely happy with how my hair turned out! My stylist didn't do exactly what I wanted but I love what she did even more.

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