I really liked the woman doing my facial, she did a great job on my face, but I didn't realize if I asked for brow and lip waxing when I booked, that it would take away the "extra" features of my usual facial (neck/shoulder massage, hand moisturizing treatment). In retrospect, I should have booked a separate appointment for the waxing, since I was charged for all 3 services. I expected to pay for the waxing, of course, but didn't want anything taken away from the facial. I also should have spoken up about the musical being too loud and not your typical soft, soothing"spa" music, as I left with a headache...and unmoisturized and massaged :)
Their staff is always very friendly and efficient!